Toys ‘R’ Us Thomas the Train Coupon Issue

Earlier this week I posted here about some Thomas the Train Coupons that were online.    One was for a free train, the other was for 20% off any train set over $29.99.

Now, I understand that the first coupon, for the free train, was a mistake.  It was only supposed to be for 4 particular trains and a new coupon was issued, which had a very limited redemption timeframe that ended yesterday.

I did however take the coupon for 20% off a train set to Toys ‘R’ Us on Wednesday this week, and was told I could not use it at my local Toys ‘R’ Us because it was issued by corporate, and they could only accept coupons issued by their particular Toys ‘R’ Us.

When I emailed Toys R Us to complain about this, because the coupn makes no mention that it can only be used in participating stores, I received this response:

I do apologize that these coupons are not from Toys “R” Us. They are fraudulent and not valid. I am sorry for any disappointment this caused you.

If you have other questions, please call 1-800-869-7787.

Sincerely,

Toys “R” Us Guest Relations Team 

And I have to say, that unfortunately, this person doesn’t know what they are talking about.    The coupons are hosted on Toys ‘R’ Us web servers.    I would have accepted if the guest relation person told me that Toys ‘R’ Us posted the coupons in error and that the coupons are not valid, but to tell me that the coupons did not come from Toys ‘R’ Us at all is blatantly incorrect and annoying.

Anyhow, don’t bother wasting the time and gas to go to Toys ‘R’ Us with these coupons, because they will no longer allow you to redeem them.

Until next time,

Lorelei
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3 Responses

  1. […] Eva wrote an interesting post today onHere’s a quick excerptNow, I understand that the first coupon, for the free train, was a mistake. It was only supposed to be for 4 particular trains and a new coupon was issued, which had a very limited redemption timeframe that ended yesterday. … […]

  2. […] still dealing with the issues from the last online coupon I tried to use from Toys R Us, but if you’re planning to go to Babies R Us this weekend anyhow, it couldn’t hurt to […]

  3. thanks for the great share! we can always use a coupon with this economy.

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